TO PLACE YOUR ODER FOR A NEW ZENO WATCH:

ZENO USA, L.L.C., located in Dallas, Texas, is the Official Authorized Sales Distribution and Service Center for ZENO-Watch Basel in the United States of America and Canada.

You may place your order directly online, contact ZENO USA, L.L.C. by phone, email or fax to place your order, or you may visit one of our Authorized ZENO Dealers. Please place your order using the individual reference number of the ZENO watch you wish to purchase.

To order additional accessories for your ZENO watch, such as an additional strap or bracelet, please refer to the item reference number. Many of our watches are also available with sapphire crystal by special request. Please contact ZENO USA, L.L.C. or an Authorized ZENO dealer to determine availability by reference number.

PAYMENT

We accept the following major credit cards:Visa, MasterCard & American Express; Cashier's Checks, Money Orders, Bank-to-Bank Wire Transfer and Personal/Business Checks. All personal checks, money orders and unverifiable cashier's checks will be verified by a 14-business-day clearing period. We do not accept C.O.D. (Collect on Delivery) orders. All funds must be in U.S. dollars. All shipments will be made promptly when payment has been verified.

SHIPMENTS INSIDE THE UNITED STATES

All Zeno USA, L.L.C. merchandise is shipped via Federal Express, United Parcel Service or the U.S. Postal Service. All items are shipped to you fully insured. Shipping and insurance rates are listed below:

Next Day Air $55.00
Second Day Air $30.00
Ground $22.00

U.S. Priority Mail $30.00 (Offered for PO Boxes only)

Our sales staff will calculate shipping charges for large orders.

SHIPMENTS TO CANADA

International Priority (24-48 hours) $90.00
International Economy (2-3 business days) $75.00
International Standard (5-10 days) $30.00

U.S. Global Express Mail (3-5 days) $55.00 (Offered for PO Boxes only)

Our sales staff will calculate shipping charges for large orders.

CONTACT

Our office hours are Monday through Friday, 9:00 a.m. - 5:00 p.m., Central Standard Time.

Email
ZENO USA, L.L.C. Product and Sales Information: contactus@zenousa.com

ZENO USA, L.L.C. Service and Repair Information: zenoservice@zenousa.com

Address (for mail and shipping)
ZENO USA, L.L.C.
12900 Preston Road, Suite 1010
Dallas, Texas 75230

WARRANTY

ZENO-Watch Basel offers a full one-year Manufacturer's Warranty.

RETURNS

We believe every customer deserves the highest quality merchandise. To ensure quality standards, new merchandise may not be returned.

IMPORTANT NOTES

We have received many calls and emails regarding the authenticity of watches sold by Zeno USA. Please note: Zeno USA, LLC, and Zeno-USA are separate entities. We at Zeno USA, LLC (no hyphen) located in Dallas, Texas, offer authentic Zeno-Watch Basel brand watches manufactured in Basel, Switzerland. To confirm the authenticity of watches sold by Zeno-USA (with the hyphen), please refer to the Swiss Zeno-Watch Basel website at http://www.zeno-watch.ch/en/Warning/Imitations/imitations.html. Please do not hesitate to contact us with any further questions or concerns. We guarantee every one of our customers a 100% authentic Zeno-Watch Basel brand watch.

PRIVACY POLICY

Zeno USA, LLC, is committed to providing you with a secure shopping environment. We take major strides using the latest technology to ensure that your personal information is secure. When you place an order through our website, your personal information is protected by Secure Socket Layer (SSL) encryption technology. This allows only the sender and the receiver of the transmission decipher the information. To everyone else, the information is completely scrambled. Your privacy is as important to us as it is to you. This is our guarantee to you -- we do not share customer information with any third party companies at any time, for any reason whatsoever. Also, our shipping department takes the utmost care in packing our merchandise for shipment. Every item is packed securely and carefully, and every shipment is insured fully and is our responsibility until it reaches your doorstep. For added security, it is our policy that a signature is required for all orders.

 

 

........Copyright © 2002-2008 Zeno USA, L.L.C. All Rights Reserved - Official Distributor of Zeno Watches in U.S. & Canada Only

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